Refund policy

The short version

Hosting and email services carry a 30-day money-back period. Domain registrations and issued SSL certificates are non-refundable. Those are different because the underlying costs are different, and the rest of this page explains how.

Domain names

A domain registration cannot be refunded once it has gone through. When you register a name, we pay the registry immediately and that charge is not reversible — the name is now yours for the term you bought, and neither we nor the registry can undo it.

This is standard across the industry rather than a policy we chose, but we would rather state it clearly before you pay than explain it afterwards. Any cart containing a domain shows this carve-out on the page.

What we can do:

• If a registration fails and we cannot deliver the domain, you are refunded in full. You are never charged for a name you did not receive.
• If you registered a name with a typo, tell us straight away. We cannot refund it, but we will help you sort out what to do next.
• You can transfer your domain to another registrar and we will give you the authorisation code. We do not hold domains hostage. The only limits are the registry's own: a domain cannot move to another registrar in the 60 days after it was registered or transferred.

SSL certificates

Once a certificate authority has issued your certificate it cannot be refunded, for the same reason as a domain: we have paid for it and that charge cannot be reversed. If you cancel before the certificate is issued, you are refunded in full.

Hosting and email

If you are not happy in the first 30 days of a new service, tell us and we will refund what you paid for the service itself.

Two things are worth knowing:

• A domain bought alongside hosting is still non-refundable. The hosting is refunded; the domain stays yours.
• Renewals are not covered by the money-back period. We send reminders well before a renewal falls due precisely so it is never a surprise, and auto-renew is off unless you switch it on.
• The money-back period applies once per customer for each type of service. A service ended for a breach of the acceptable use policy is not refunded.

If a service expires

When a service reaches its expiry date unpaid, it enters a grace period of 7 days in which you can still renew normally. The grace period is time to pay, not extra service: the underlying provider may stop the service on the expiry date itself, so renew before it if the service matters to you.

After the grace period the service is suspended. Your data can usually be restored on payment for a limited time, but it is held by the underlying provider, which deletes it permanently on its own schedule. We cannot promise it will still be there, so keep your own backup.

Domains follow the registry's own rules rather than ours, which are stricter: an expired domain can stop working at once, and the rules include a redemption period with a restore fee set by the registry. If a domain of yours is close to expiry, contact us and we will tell you exactly where it stands.

How to ask for a refund

Email us at billing@weblab.ph with your invoice number. Refunds go back to the payment method you used, which usually takes a few working days once we have processed it.